Terms of Service

1. Acceptance of these terms

By using the website, WhatsApp flow, booking or related services, you agree to these Terms, our Privacy Policy, Refund Policy, Cancellation Policy and Legal Disclaimer. If you do not agree, do not continue.

2. NyaySetu’s role

NyaySetu provides structured general information, checklists, language support and administrative coordination. Where a consultation is requested, NyaySetu may facilitate contact with an independent advocate or professional. That professional is responsible for their own advice, professional judgment, conflicts checks and engagement conditions.

No advocate-client relationship is created merely by visiting the website, interacting with automation, making a payment or submitting information. Such a relationship, if any, arises only when an independent advocate expressly accepts the engagement under applicable professional rules.

NyaySetu is not affiliated with or endorsed by any court, government department, police authority or legal-services authority unless specifically and accurately stated.

3. Eligibility

You must be at least 18 years old and capable of entering into a contract. If you act for another person or organisation, you confirm that you have authority to do so. A lawful guardian or authorised representative must manage matters involving a minor.

4. General and automated information

Information may be based on your selections, curated material, automated rules or an enabled AI system. It may be incomplete, outdated or unsuitable for your facts. It is not a legal opinion and should not be used as the only basis for decisions involving deadlines, arrest, court proceedings, personal safety or substantial rights.

Content is generally intended for India. Laws and procedures vary by jurisdiction and change over time. Verify material information with an appropriate authority or qualified professional.

5. Consultation booking

• Availability, professional details, language, schedule, scope and fee should be shown or confirmed before payment.
• A requested slot is not final until NyaySetu sends a booking confirmation.
• You must provide accurate contact information and join using the agreed method at the scheduled time.
• A consultation is limited to the stated scope and information reasonably available to the professional.
• Professional availability, conflicts checks or ethical duties may require a booking to be declined, changed or cancelled.

Rescheduling, cancellation and no-show conditions are described in the Cancellation Policy.

6. Fees, payments and receipts

The standard displayed fee is ₹499 per confirmed booking unless a different amount is clearly shown before payment. Razorpay or another approved provider processes payment credentials. NyaySetu receives payment status and reference information but does not store your complete card details, banking password, UPI PIN or OTP.

Never transfer funds to an unverified personal account or disclose an OTP to a person claiming to be NyaySetu. Refund eligibility and processing are governed by the Refund Policy.

7. Your responsibilities and acceptable use

You agree to:

• provide information that is accurate to the best of your knowledge;
• avoid sending passwords, OTPs, payment credentials or unnecessary sensitive identity material;
• use the service lawfully and not threaten, harass, impersonate or deceive any person;
• not upload malicious code, attempt unauthorised access, automate abusive requests or interfere with the service;
• not treat general information as guaranteed advice or misrepresent it to others; and
• independently preserve evidence and comply with legal or procedural deadlines.

8. Third-party services and availability

The service depends on providers such as WhatsApp, hosting, database, payment and email services. Their outages, rules and account restrictions may affect availability. We may maintain, suspend, limit or change features for security, compliance or operational reasons. We do not guarantee uninterrupted access or delivery of every message.

Links to third-party websites are provided for convenience. Review their terms and verify that a link is official before submitting information.

9. Intellectual property

NyaySetu’s name, interface, original content, decision-tree structure and software are protected by applicable intellectual-property laws. You may use content for your personal matter but may not copy, resell, scrape, republish or create a competing dataset from the service without written permission. You retain rights in material you lawfully submit and grant us the limited permission needed to operate the requested service.

10. Disclaimers and limitation of liability

To the extent permitted by law, the service is provided on an “as available” basis. NyaySetu does not warrant that automated information is complete, error-free or suitable for a specific matter, or that a consultation will produce a particular result.

Nothing in these terms excludes liability that cannot lawfully be excluded, or limits rights available under applicable consumer law. Subject to that qualification, NyaySetu is not responsible for indirect or consequential loss, missed deadlines caused by user delay, decisions taken solely from general information, third-party outages or the independent professional judgment of an advocate.

11. Governing law and disputes

These terms are governed by the laws of India. Subject to mandatory consumer rights and applicable dispute-resolution requirements, courts with jurisdiction in Pune, Maharashtra will have jurisdiction over disputes involving NyaySetu. Before starting formal proceedings, please contact us so the concern can be reviewed.

12. Grievances and changes

We may revise these terms when the service or law changes. The latest date is shown above. Continued use after an update means the revised terms apply to later use, subject to applicable law.