Refund Policy

NyaySetu operates on a structured legal consultation scheduling model facilitated through secure digital payment processing.

Refund Eligibility

Refunds shall be processed only in cases where NyaySetu is unable to facilitate the confirmed consultation within the scheduled timeframe or within 24 hours of the scheduled consultation time due to internal operational reasons attributable to NyaySetu.

Non-Refundable Scenarios

Refunds shall not be applicable under the following circumstances:

• User fails to attend the scheduled consultation (no-show).
• User cancels the booking after confirmation.
• Incorrect or incomplete details are provided by the user at the time of booking.
• Delay caused due to user unavailability or non-responsiveness.

Refund Request Process

Eligible refund requests must be submitted within 48 hours from the scheduled consultation time by emailing:

legalhelp@nyaysetu.in

The request must include booking details, payment reference, and reason for the refund request.

Processing Timeline

Approved refunds will be processed within 5–7 business days and credited to the original payment method used during the transaction.

NyaySetu reserves the right to review and verify refund eligibility prior to approval.