1. Before payment or confirmation
You may stop the guided flow or decline an offered slot without charge. A tentative slot is not reserved until payment and a booking confirmation are completed.
2. User-requested cancellation or rescheduling
Contact support using the registered phone number or email. We will try to offer a reasonable alternative where availability permits. A change is effective only when NyaySetu confirms it in writing or through WhatsApp.
Where you cancel sufficiently before the consultation, the team will review whether rescheduling, service credit or refund is appropriate under the Refund Policy. We do not promise that the same professional or time will remain available.
3. Late cancellation, delay and no-show
If you are late, the consultation may be shortened to avoid affecting later appointments. If you do not join or remain unreachable using the details provided, the booking may be treated as a no-show and the fee may be non-refundable, subject to applicable law.
Documented emergencies may be reviewed individually. Contact support as soon as reasonably possible.
4. Cancellation or delay by NyaySetu or a professional
Availability can change because of emergencies, professional duties, conflicts checks, technical failures or ethical restrictions. If NyaySetu cancels a confirmed paid booking, we will offer a reasonable reschedule where possible. If you do not accept the alternative or one cannot be offered, the payment will be reviewed for refund under the Refund Policy.
5. How to request a change
- Email legalhelp@nyaysetu.in or WhatsApp +91 70200 30080.
- Include the booking reference, registered contact, scheduled date/time and requested change.
- Do not send payment passwords, OTPs or full card details.
- Wait for confirmation before assuming the appointment has changed.