Privacy Policy

1. Scope and who we are

This policy applies to nyaysetu.in, the NyaySetu WhatsApp experience and related booking, payment-support and communication services. NyaySetu operates from Pune, Maharashtra, India as a legal-information and consultation-coordination platform.

Independent advocates or other professionals may have their own confidentiality and privacy obligations. Their processing of information after accepting a consultation may be governed by a separate professional relationship and notice.

2. Information we may collect

Information you provide

• Name or WhatsApp profile name, preferred language and WhatsApp phone number.
• Selections, messages and limited facts about the legal issue you choose to share.
• Location information such as state, city or district when needed for routing or jurisdiction context.
• Consultation preferences, appointment records and support communications.
• Payment status, amount and provider reference. We do not store your complete card number, UPI PIN, banking password or OTP.
• Feedback, consent choices and requests relating to privacy or service quality.

NyaySetu does not request or store a customer email address as part of the normal WhatsApp booking and payment flow. If you voluntarily contact NyaySetu by email, we receive the sender address and the contents of that support communication so that we can respond and maintain an appropriate support record.

Information generated automatically

• Basic technical records such as request time, delivery status, security logs and error diagnostics.
• Conversation state needed to continue the guided flow and prevent duplicate processing.
• Aggregated service metrics such as category usage and helpfulness feedback.

Minimise sensitive data: Do not send Aadhaar, PAN, health records, intimate evidence or complete financial documents unless a verified professional specifically requests the document through an appropriate authorised channel.

3. Why and how we use information

Depending on the feature you request and applicable law, we process information to:

• deliver the selected legal-information flow and language;
• create a structured issue summary and common document checklist;
• coordinate consultation availability, booking, reminders and follow-up;
• create a payment link, reconcile payment status, issue a receipt and handle refund support;
• respond to support, grievance, safety, fraud or deletion requests;
• secure the service, prevent abuse and diagnose failures;
• meet accounting, tax, dispute-resolution and other legal obligations; and
• improve content and service quality using aggregated or minimised data where practical.

Where consent is required, you may decline or withdraw it. Doing so may prevent us from providing a feature that depends on the relevant information.

4. Service providers and recipients

We do not sell personal information. We may disclose limited information to:

• Meta/WhatsApp for message delivery and the WhatsApp interface;
• Render and database infrastructure providers for application hosting, storage and operations;
• Razorpay to process payments and return payment status;
• Amazon Web Services or another approved provider for privacy-minimised internal operational email alerts;
• independent advocates or professionals when you request a consultation and the disclosure is needed to coordinate or deliver it;
• analytics, security or AI providers only for enabled features and subject to the applicable controls; and
• authorities, courts or advisers where disclosure is required by law, necessary to protect rights or needed to address fraud or immediate safety.

Some providers may process information from infrastructure outside your state or India. We use contractual, access and data-minimisation measures appropriate to the service and applicable legal requirements.

5. Automated and AI-assisted information

The guided experience may use rules, curated content or an enabled AI provider to organise a response. Automated output can be incomplete or incorrect and is general information, not a professional legal opinion. Where an optional external AI feature requires your consent, the flow should request it before sending relevant content to that provider.

Do not rely on automated output for court deadlines, arrest, personal safety or other urgent matters. See the Legal Disclaimer.

6. How long information is kept

We retain information only for as long as reasonably necessary for the purpose collected, support and dispute handling, security, accounting, tax and legal obligations. The period varies by record type:

• temporary conversation and delivery records are removed or anonymised according to operational schedules;
• booking, payment, receipt and support records may be kept longer where needed for reconciliation, tax, fraud prevention or disputes; and
• information subject to a valid deletion request is deleted or de-identified unless retention is required or permitted by law.

Residual copies may remain in protected backups until their normal rotation completes. Access to such backups is restricted and they are not used for ordinary business operations.

7. Security practices

We use measures such as access controls, encrypted network connections, secret management, database restrictions, logging and provider-level security controls. No internet service can guarantee absolute security. If you believe your information or account interaction has been compromised, contact us promptly and do not send additional sensitive material.

8. Your choices and requests

Subject to applicable law and verification, you may ask us to:

• explain what information we hold and how it is used;
• correct inaccurate or incomplete information;
• withdraw consent for optional processing;
• delete information that is no longer required; or
• review a privacy grievance.

Send requests to legalhelp@nyaysetu.in. Include only enough information to identify the relevant interaction. We may request reasonable verification before acting. See our Data Deletion Instructions.

9. Children

NyaySetu is intended for people aged 18 or older. A parent, lawful guardian or authorised representative should manage a minor’s interaction. Do not submit a child’s sensitive information through the general WhatsApp flow.

10. Policy changes

We may update this policy when services, providers or legal requirements change. The current version and update date will appear on this page. Material changes may also be communicated through the service where appropriate.

11. Privacy contact and grievance support