Data Deletion Instructions

1. Submit a request

1. WhatsApp +91 70200 30080, preferably from the phone number used with NyaySetu, or email legalhelp@nyaysetu.in with subject “Data Deletion Request”.
2. NyaySetu does not request a customer email address in the normal WhatsApp flow. If you choose email, use an address you can access so that we can respond to the request.
3. Include the WhatsApp phone number, approximate interaction or booking date and whether you want correction, deletion or an explanation.
4. Do not include detailed legal facts in the request unless necessary to locate the record.

2. Identity and authority verification

We must reasonably confirm that the requester is the person concerned or an authorised representative before changing or deleting information. We may send a one-time confirmation to the WhatsApp number used with NyaySetu, reply to the email address used to submit the request, or request limited additional information. We will not ask for your banking password, OTP or UPI PIN.

3. Information the request may cover

• contact and language preferences;
• conversation state and issue-category selections controlled by NyaySetu;
• booking, reminder and support records;
• feedback and optional consent records; and
• copies of user-provided material stored in active NyaySetu systems.

Messages may also remain within your WhatsApp account or another provider’s system. You may need to use that provider’s deletion controls separately.

4. Information that may need to be retained

We may retain limited information where required or permitted for payment reconciliation, receipts, tax, security, fraud prevention, legal claims, professional obligations or compliance with a lawful direction. Instead of retaining the full content, we will use minimisation or restriction where appropriate.

Deleted information may remain in restricted backups until their normal rotation completes. It will not be restored to active use except for legitimate recovery, security or legal purposes.

5. Review and confirmation

After verification, we will assess the request, explain any limitation and confirm the action taken. Time depends on the request’s scope, linked providers and legal obligations. If you disagree with the response, reply with the subject “Privacy Grievance” for further review.